Energy Session

Jane Practice respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it and how we protect it.

Who we are

Jane Practice provides massage therapy and related services in Belfast, Northern Ireland.

For the purposes of UK data protection law, Jane Practice is responsible for the personal information described in this policy.

Contact:

Jane Practice

43 Marsden Gardens

Belfast BT15 5AL

Email: info@janepractice.co.uk

Phone: 07585 363044

Information we collect

Depending on how you use our services, we may collect:

• your name and contact details;
• appointment and booking information;
• payment and transaction information;
• information you provide when contacting us;
• relevant health information, including medical conditions, injuries, medications, allergies, pregnancy, recent procedures or other information relevant to your treatment;
• treatment notes and information relating to previous sessions;
• website usage and analytics information; and
• cookie and advertising information where you have given the required consent.

We only collect information that is reasonably necessary for the purposes for which it is used.

How we use your information

We may use your personal information to:

• arrange, manage and provide appointments;
• assess whether a treatment is appropriate for you;
• maintain relevant client and treatment records;
• process payments and issue receipts;
• send appointment confirmations, reminders and service-related communications;
• respond to enquiries;
• manage cancellations and rescheduling;
• operate, secure and improve our website;
• measure website usage and performance; and
• measure and manage advertising where you have given the required consent.

Our lawful basis for using your information

We process personal information only where we have a lawful basis to do so.

Depending on the purpose, this may include:

Contract — where processing is necessary to arrange and provide a service you have requested.

Legal obligation — where we are required to keep or use information to comply with the law.

Legitimate interests — where reasonably necessary to operate and protect Jane Practice, manage our services and communicate with clients, provided those interests do not override your rights.

Consent — where we ask for your permission, including where required for analytics, advertising or other optional processing.

Where consent is the basis for processing, you can withdraw it at any time.

Health information

Information concerning your health is treated as special category personal data and receives additional protection under UK data protection law.

We may need relevant health information to assess whether massage or another treatment is appropriate and to provide the service safely.

We will only collect and use health information where an appropriate lawful basis and special category condition applies.

We do not use health information for advertising or advertising personalisation.

Booking and client records

Online appointments and client records may be managed through Zanda Health.

Information entered into the client portal may therefore be processed through Zanda in order to manage bookings, client records, appointment communications, payments and related services.

Where a third-party provider processes personal information on our behalf, we expect appropriate data protection and security safeguards to be in place.

Payments

Payment information may be processed by the payment providers used by Jane Practice or its booking platform.

Jane Practice does not need to receive or store your complete payment card details where payment is handled directly by a payment provider.

Transaction information may be retained where necessary for accounting, administration and legal obligations.

Email, phone and WhatsApp

If you contact us by email, telephone or WhatsApp, we may use the information you provide to respond to your enquiry and manage your appointment or client relationship.

Please avoid sending unnecessary sensitive health information through general messaging channels.

Website analytics and advertising

We use Google Analytics to understand how visitors use our website and to help improve its performance.

We may also use Google advertising services to measure advertising performance and, where enabled, personalise advertising.

Analytics and advertising technologies are controlled according to your cookie choices where consent is required.

Further information is available in our Cookie Policy.

Who we share information with

Where necessary, personal information may be processed by service providers that help us operate Jane Practice, including providers of:

• appointment booking and client management;
• payment processing;
• website hosting and website services;
• email and communications;
• analytics; and
• advertising.

We do not sell your personal information.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

International data transfers

Some technology providers we use may process information outside the UK.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate mechanism or safeguard required by UK data protection law applies.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, insurance and professional requirements.

Different types of information may therefore be kept for different periods.

When information is no longer required, it will be deleted or securely disposed of where appropriate.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to client information is limited to those who need it for legitimate business or service purposes.

Your rights

Depending on the circumstances, UK data protection law may give you rights to:

• access your personal information;
• correct inaccurate information;
• request deletion of your information;
• restrict how your information is used;
• object to certain processing;
• receive certain information in a portable format; and
• withdraw consent where processing is based on consent.

Some of these rights are subject to legal limitations and may not apply in every situation.

To exercise your rights, contact Jane Practice using the details above.

Cookies

Our website uses essential cookies and may use analytics and advertising cookies with your consent.

You can find more information and manage your choices in our Cookie Policy.

Complaints

If you have concerns about how we use your personal information, please contact Jane Practice first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

Changes to this policy

We may update this Privacy Policy when our services, technology providers or data processing activities change.

The latest version will be published on this website.

These Terms & Conditions apply to appointments and services provided by Jane Practice. By booking an appointment, you agree to these terms.

Appointments

All sessions are by appointment only and must be booked in advance.

Appointment times are reserved specifically for each client. Please arrive on time for your session.

If you arrive late, the session may need to be shortened to avoid affecting the next appointment. The full appointment fee may still apply.

Treatment and service selection

The service selected when booking is not a guarantee that a particular technique or treatment will be provided.

Your therapist will discuss your needs and relevant health information with you before or during the session. The planned treatment may be adjusted where appropriate.

Where a treatment or technique is considered unsuitable, the therapist may recommend an alternative or decide not to proceed.

Health information and contraindications

You are responsible for providing accurate and relevant information about your health, medical conditions, injuries, medications, allergies, pregnancy, recent procedures and any other circumstances that may affect the suitability or safety of treatment.

Please tell your therapist about any relevant changes before each session.

Treatment may be modified, postponed or declined where there is a potential contraindication or where the therapist considers that proceeding would not be appropriate.

Massage therapy is not a substitute for medical diagnosis or medical treatment. If appropriate, you may be advised to seek advice from a qualified healthcare professional.

Cancellations and rescheduling

Appointments can be cancelled or rescheduled up to 24 hours before the appointment.

Cancellations or rescheduling with less than 24 hours' notice may incur a £20 late cancellation fee.

If Jane Practice needs to cancel your appointment, you will not be charged a cancellation fee and any payment made for a service that is not provided will be refunded or, if you prefer, applied to a rescheduled appointment.

Missed appointments

If you do not attend your appointment without cancelling in advance, a late cancellation fee may apply.

Repeated missed appointments or late cancellations may result in Jane Practice declining future bookings.

Payments

Prices are shown when booking and are confirmed before payment.

Where a deposit is required, the remaining balance must be paid in accordance with the payment options shown when booking or in your client account.

Any applicable cancellation charge will be handled in accordance with the cancellation terms above.

Treatment results

Responses to massage and bodywork vary between individuals. No particular outcome or result can be guaranteed.

Recommendations made during a session are based on the information available to the therapist at that time.

Right to refuse or stop treatment

Jane Practice may decline, modify or stop a session where the therapist reasonably considers that:

• treatment may not be appropriate or safe;
• relevant health information has not been disclosed;
• the requested treatment is outside the therapist's professional scope;
• the client's behaviour is inappropriate, abusive or unsafe; or
• continuing the session would otherwise be inappropriate.

Where Jane Practice decides not to provide a booked service for reasons that are not the client's fault, any payment for the service not provided will be refunded.

Personal belongings

Please take reasonable care of your personal belongings while attending your appointment. Jane Practice is not responsible for loss or damage except where responsibility cannot legally be excluded.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Information provided in connection with your appointment may be used where necessary to assess the suitability of treatment and provide the service safely.

Changes to these terms

These Terms & Conditions may be updated from time to time. The terms applicable to your booking will be those made available to you when the booking is made.

Contact

If you have any questions about an appointment or these Terms & Conditions, please contact Jane Practice using the contact details provided on this website.

This Cookie Policy explains how Jane Practice uses cookies and similar technologies on this website.

Essential cookies

Essential cookies are required for the website to work correctly and securely. They cannot be disabled.

These include cookies used by our website platform, Tilda, for essential website functionality and security.

Analytics cookies

With your consent, we use Google Analytics to measure how visitors use the website, including pages visited and interactions with the site.

This information helps us understand and improve website performance.

Google Analytics is provided by Google.

Advertising cookies

With your consent, Google advertising technologies may be used to measure advertising performance and, where enabled, personalise advertising.

These technologies may be used when we run Google Ads or use related Google advertising features.

Your choices

You can accept or reject non-essential cookies when you first visit the website.

You can change your choice at any time using Cookie settings in the website footer.

Essential cookies cannot be disabled.

Changes to this policy

We may update this Cookie Policy if the technologies used on this website change.